With the inception of the Authorized Commercial Hosting program for Intuit QuickBooks, a great deal of competitive messaging was introduced to the market. Various hosts and providers are marketing for your business, and the same caveats that exist elsewhere in the market exist here in no lesser degree: let the buyer beware. Due diligence is key to getting the service you really want, and you should listen carefully for the clues that may reveal the underlying truth about the service or provider you’re looking at.
At the Intuit ISP Summit, for example, there was a lot of information floating about regarding “the one and only host for QuickBooks Enterprise”. Generally, this type of obfuscation by the provider’s marketing department wouldn’t bother me (I see it all the time), but in this case, it is not good information and leaves a lot of channel participants wondering what their realistic options are. ISPs in particular need to understand their options for delivering QBES products, because that’s the lifeblood and revenue opportunity for the channel. Selling the solution direct-to-market competes with the channel, and reduces options for implementation and long-term product support. The hosting community can be a valuable partner in the business model, but it’s important to partner with a provider who understands your motivations and concerns, and who has aligned their service model to your greatest benefit.
My suggestion would be to vet out your potential providers, and ask them about their position or placement in the market and in the Intuit hosting program, as well as doing the necessary investigation into their delivery model, protections, and application and support offerings. If they tell you that they’re the only ones who can do this… be wary. You don’t want to start off an important business relationship based on half-truths. It doesn’t bode well for the long-term.
Truth Number One: NO Intuit-authorized provider has allowances or grants beyond any other. This means that each and every hosting company authorized by Intuit as a Commercial Host for QuickBooks can lawfully offer:
- hosting for QuickBooks Pro and Premier Editions, supported versions only
- hosting for QuickBooks Enterprise Edition, supported versions only
- subscription rental (some call it lease) licensing for QuickBooks Pro and Premier editions
Truth Number Two: Intuit’s website lists the authorized providers and the program general guidelines.
- The listing can be found at http://www.quickbooks.com/franchisesolutions and then linking to the “Intuit Hosting Program” tab
- Authorized QuickBooks hosts, as listed by Intuit, are:
- Right Networks. Telephone: (888) 417 4448
- InsynQ, Inc. Telephone: (866) 206 1781
- Uni-Data & Communications, Inc. Telephone: (718) 445-5600 x3180
- Xcentric Telephone: (678) 297-0190
- Cloud9 Real Time Telephone: (888) 869-0076
- Coaxis International, Inc. Telephone: (850) 391-1022
- myownasp. Telephone: (800) 521-7322
- NovelAspect.com. Telephone: (888) 228-0143
- Swizznet. Telephone: (888) 794-9948
- HarborCloud. Telephone: (877) 294-2909
Truth Number Three: Intuit has selected a “private label or co-brand” partner to offer limited QBES hosting services under Intuit’s brand.
- The partner, Right Networks, offers QBES hosting direct to market as a service branded and priced by Intuit… many say in direct competition with the ISP network and reseller channels.
- Hosting of QuickBooks Enterprise editions is NOT limited to this provider.
(view additional option for hosting QuickBooks Enterprise)